Presenting results from Pan-European Survey on Citizen Experience and Satisfaction with Public Services

The Quality of Government Institute (QOG) is hosting an event to present the results from the Pan-European Survey on Citizen Experience and Satisfaction with Public Services.

The survey, which was conducted by QOG researchers from the ANTICORRP project WP5, is the largest multi-country governance survey aimed at capturing regional variation and its explanations. The survey focused on the experience of citizens in 206 European regions with public services and their level of satisfaction as well as on individual strategies of getting the desired quality of service. Building on previous collaborations with the EU Commission and DG REGIO, we present a new round of the ’European Quality of Government Index (EQI), which is the first multi-country, sub-national indicator of quality of government. In addition to the survey results, several other questions of research interest, such as the level of social trust, perceptions and experiences with meritocracy in the public and private sector and the impact of a corruption scandal on voting patterns were included in the survey and will be presented. The survey was initiated during the month of February, 2013 and was conducted in the local majority language of each country/region.

The sample size of citizens in the survey was over 85,000 Europe-wide, with the final focus of the collected data aimed at the regional level. The survey selectively sampled 400-plus citizens per region (NUTS 1 or 2) in 24 countries, and the sample size for each country varies depending on the number of regions.

Date and time: 15 June 2015, 10:00-15:00

Venue: Rue de l’industrie 10, 1000 Brussels Paolo Freire Room (Ground Floor)

RSVP by 1 June to: Dalila Sabanic,